New Manager Essentials

An open programme building confident, capable managers, from day one.

Practical, accessible management development that equips people with the core skills they need without turning them into corporate clichés.

Delivered online

Building confident, capable managers from day one

Across sectors, we are seeing the same challenge.

Talented people are promoted because they are excellent at their job. But no one has shown them how to manage.

They move from being part of the team to leading former peers. They are expected to set direction, give feedback, manage performance and keep work moving, often without structured support.

The result is avoided conversations, blurred boundaries, inconsistent expectations and new managers who feel underprepared. New Manager Essentials is designed to address this directly.

Participants will leave these sessions being able to:

Step confidently from peer to manager, and set clear expectations, accountability and supervision.
Deliver results through others by prioritising well and delegating with clarity.
Handle difficult conversations early, constructively and without damaging relationships.
Build teams that communicate clearly, share ownership and work in a coordinated way.
Develop practical management habits that create consistent, sustainable team performance.

Who is it for?

This programme is designed for:

• Newly promoted managers (in their first couple of years of management)
• First-time team leaders
• Technical specialists moving into people management
• Managers who have never received formal training and want to strengthen their foundations

Programme at a glance

The programme includes:

• One full day interactive course
• Three 90-minute online masterclasses

Participants can attend the full programme or join individual masterclasses, depending on need.

All sessions are delivered online and are interactive.

Each participant receives structured tools, reflection exercises and practical application tasks to embed learning into their role straight away.

Timings

New Manager Mindset | Friday 19 June | 9.30am – 4pm
Having difficult conversations | Tuesday 23 June | 9.30am – 11am
How managers get things done | Tuesday 30 June | 9.30am – 11am
Making teams work | Thursday 9 July | 9.30am – 11am

Format and schedule

100% online
Limited to 20 participants per session
Attend individual sessions or complete all four taught elements for a
Certification of Achievement

Join the first cohort

Places are limited to 20 per session.

This is your invitation to invest in yourself, connect with others and take the next step in your career with confidence. Email claire@onthelevelconsultancy.com to book your place.

A man in a business shirt and tie, wearing glasses, sitting at a table engaged in conversation with a woman with long hair in a patterned top. They are in an office or meeting room with a whiteboard covered in colorful sticky notes behind them, and a window with a plant outside.

Details on the five programme elements

Full day, online
Stepping into management is one of the biggest transitions in a career. Yet it is often treated as a reward rather than a responsibility that requires new skills. This full-day session provides a structured foundation for first-time and early-stage managers, helping them move from technical contributor to confident people leader.
The business challenge
High performers are promoted into management roles without structured preparation. Within months, organisations see:
• Avoided performance conversations
• Blurred accountability
• Inconsistent supervision
• Reduced team morale
• Escalation of small issues into HR problems
This session provides a practical reset for stepping into management with clarity and confidence.
What this session develops
Participants will:
• Make a confident transition from peer to manager
• Set clear expectations around roles, standards and outcomes
• Establish effective supervision rhythms
• Manage performance without micromanaging
• Balance delivery and people leadership
• Develop a personal management approach aligned to their values
Organisational impact
After this session, managers are able to:
• Reduce ambiguity and role confusion within teams
• Address underperformance earlier
• Improve clarity of objectives and accountability
• Increase team confidence in leadership
• Create stronger foundations for retention and progression
This prevents costly management habits becoming embedded.
90 minutes, online
Difficult conversations are part of management. Avoiding them is also common. This masterclass gives managers a practical structure for addressing issues early, constructively and confidently, without damaging relationships or escalating tension.
The business challenge
Underperformance, tension and behavioural issues rarely begin as major problems. They grow because managers delay conversations.
Avoidance leads to:
• Reduced productivity
• Lower team morale
• Formal grievances
• Burnout for managers
This session builds the capability to address issues early and constructively.
What this session develops
Participants will learn how to:
• Identify when a conversation needs to happen
• Structure conversations clearly and calmly
• Separate behaviour from identity
• Set boundaries without escalating conflict
• Stay steady under pressure
• Close conversations with clarity and agreed next steps
Organisational impact
Managers leave able to:
• Reduce escalation to formal HR processes
• Improve team trust through clarity
• Increase accountability without damaging relationships
• Address performance issues before they spread
This protects both culture and performance.
90 minutes, online
Management is not only about supporting people. It is about delivering results through others. This session focuses on the practical systems and habits that help managers move from reactive firefighting to proactive leadership.
The business challenge
Many new managers focus on being supportive but lack delivery systems. Others focus on output but burn out.
Without practical management structure, organisations see:
• Missed deadlines
• Constant firefighting
• Work returning incomplete
• Managers working longer hours than their teams
This session strengthens delivery capability and personal effectiveness.
What this session develops
Participants will:
• Prioritise effectively when demands compete
• Distinguish urgent from important
• Delegate clearly with defined outcomes
• Build simple tracking systems
• Reduce avoidance behaviours that create hidden risk
• Manage energy as well as time
Organisational impact
After this session, managers are able to:
• Increase project completion rates
• Improve delegation quality
• Reduce dependency on senior oversight
• Lower burnout risk
• Improve consistency of output
This directly improves productivity and operational stability.
90 minutes, online
Even capable managers can struggle to build coordinated, high-functioning teams. This masterclass focuses on simple structures that create clarity, shared ownership and sustainable collaboration.
The business challenge
When team structure is unclear, organisations experience:
• Duplication of effort
• Poor communication
• Friction between colleagues
• Slow decision-making
• Meetings that drain time without driving progress
This session introduces practical frameworks that reduce friction and increase momentum.
What this session develops
Participants will learn how to:
• Clarify what needs collective input and what does not
• Make work visible across the team
• Create shared ownership of priorities
• Structure meetings for clarity and outcomes
• Balance connection with delivery
Organisational impact
Managers leave able to:
• Reduce duplication and confusion
• Improve meeting efficiency
• Increase transparency across projects
• Strengthen team cohesion
• Create more sustainable collaboration
Effective management is built on clarity, structure and consistency.

Your tutor

Ed Moss is a leadership and management coach who specialises in supporting new and emerging managers to lead with clarity, confidence and integrity.

He holds a degree in leadership and management and brings more than 15 years of practical experience, including over a decade managing teams himself. Through his work he helps first-time managers navigate the transition from colleague to leader, one of the most challenging shifts in a career.

Ed focuses on the practical skills that make management effective day to day. This includes setting clear expectations, structuring work, holding boundaries and having honest conversations when issues arise. His approach helps managers build trust and accountability within their teams while maintaining their own resilience and balance.

By combining real management experience with coaching expertise, Ed equips managers with tools they can apply immediately, helping organisations build stronger, more confident leadership at every level.

“Ed’s innovative and deeply personal approach was a real breath of fresh air to the ‘usual’ training days. He brought soul to the process and helped us reconnect with each other and the passion that unites us - not easy to do on zoom, but he really knows how to do it well”. Jim Wallace, Chief Operations Officer, Aberlour Children’s Childcare Trust

“You held the spaces for us to reflect incredibly well through some tough conversations and then helped us connect that to taking action so we could make the most of our collective talents and improve alignment with our own personal goals and life situations ” Alice Edgerley, HR Director, Assemble Studios

Join the first cohort NOW

This is your invitation to invest in your business and encourage your new managers to invest time in themselves to be great in their new roles. Book your place now – email claire@onthelevelconsultancy.com

Launch pricing

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Launch pricing *

We know budgets are tight for both individuals and organisations, so we are offering heavily reduced launch prices for the first cohort. Standard rates are listed for transparency.